my DMG MORI Customer Portal


The new customer portal – Your Online Service Manager

The new free of charge customer portal my DMG MORI provides fast, direct contact, independent of the machine, to the DMG MORI service experts, including a status overview of ongoing activities and access to all documents.


my DMG MORI: The new customer portal

my DMG MORI – Your Online Service Manager


Faster help thanks to online service requests

More Service
  • No waiting: Simple online description of the problem
  • Prepopulated service requests: Include machine details, photos or videos
  • Immediate processing: The “correct” service expert prioritizes the request


Live status and all documents digitally available

More Knowledge
  • Complete machine history: All events related to the machine can be systematically called up
  • All documents are digital: Library for technical and commercial documents available
  • Real-time access to the process status: More transparency for service and spare part requests


Available on CELOS, mobile devices and PCs

More Availability
  • Free access 24/7: From anywhere at any time
  • On every device: Computer, smartphone or via CELOS
  • Your portal, your rules: The customer determines who sees what


The features at a glance

  • Machine details: All important details about your machine
  • New service requests: Online service requests with photos & videos
  • Order details: Track & trace the current satus of your requests at any time

Download on the App Store

Download on Google Play

Please note that for use an initial registration on is required.

DMG MORI uses cookies to ensure you the best experience on our website. When you browse the website you agree to our use of cookies. More information on data protection and revocationTerms and ConditionsImprintExlusion of liability